Find answers to setup questions, troubleshoot common issues, and learn how to get the most out of Repli's Instagram and WhatsApp automation features.
Email: help@corevia.in · Response time: within 24 hours on weekdays.
Roughly nine out of ten support conversations come down to five things, and each has a quick check you can run yourself before contacting anyone.
The account must be a Business or Creator account linked to a Facebook Page, and every permission on the Meta consent screen must be granted — one skipped checkbox is the usual cause. Reconnect from Settings and accept all of them.
Check that the automation is active, that the keyword matches what was actually typed, that the post is included in the automation's scope, and that your daily credits are not exhausted. The logs show exactly which check failed.
Free accounts get 15 credits to start and 5 more each day, capped at 20 a day. Upgrades are prorated against the remaining days of your cycle, and invoices are available in Settings.
Message support on WhatsApp with your account handle, the automation name and the time it should have fired — that is enough to pull the exact webhook log.