Repli plugs your WhatsApp Business number into a full automation stack — chatbots, broadcasts, ticketing, CRM sync, and analytics — on the official WhatsApp Business Platform.
The Business app is free and mobile, for owner-operators under 1,000 daily conversations. The Business Platform (API) unlocks unlimited scale, multi-agent inboxes, chatbots, ticketing, and integrations. Repli sits on top of it.
WhatsApp automation · WhatsApp Business API
Enquiry answering, catalogue sharing, order confirmation, delivery updates, appointment booking and reminders, feedback collection and re-engagement — all on one verified business number.
Webhook tools let the AI call your own endpoints mid-conversation: Shopify, WooCommerce, Shiprocket or a custom API. The customer asks where their order is and gets the real tracking status, not a canned line.
Multiple agents share the number with assignment, notes and internal handover. Pro Business starts at ₹2,999/month for the owner plus ten agents, with larger seat tiers available.
You need a phone number not currently active on the consumer WhatsApp app, a Meta Business account and business verification. Repli walks through display-name approval and the first template submission with you.