Customer support that lives inside Instagram DMs

Repli turns your Instagram DMs into a full customer support desk: AI answers FAQs instantly, tickets get tracked, and complex issues escalate to your team — all inside Meta's approved Graph API.

How the AI help desk resolves tickets

Every incoming DM is checked against your knowledge base. Confident answers ship in under 2 seconds and get tagged "AI-resolved". Low-confidence or escalation-keyword tickets route to your team inbox with the full transcript attached.

What you get

• 60-80% of tickets resolved without a human
• Team inbox with assignment and internal notes
• Full ticket history and transcripts
• SLA tracking and breach alerts
• Meta-approved Instagram Graph API integration

WhatsApp customer support · Instagram chatbot · Pricing

Turning DMs into a real support desk

Instagram's native inbox has no assignment, no notes, no history and no SLA. Repli adds all four on top of the same conversations: AI first response, agent assignment, internal notes, and full transcripts kept against the contact.

What AI can safely resolve

Order status, shipping times, sizing, opening hours, policy and how-to questions are answered from your own material. Refunds, complaints and anything involving money escalate to a person by default.

Response times that hold up

First response drops to seconds, and because the AI clears the repetitive volume, agents spend their day on the conversations that actually need judgement.