Repli turns WhatsApp into your full customer support desk — AI answers FAQs instantly, tickets track every conversation, and human handoff routes complex cases to your team.
95-98% open rates, median response under 2 seconds, and every message arrives with a verified phone number instantly matchable to an order or account. Email ticket volume typically drops 40-60% in the first quarter.
Instagram customer support · WhatsApp chatbot · Pricing
AI answers first, resolves the repetitive majority from your own knowledge base, and escalates the rest to an agent with the transcript and order history attached.
Webhook tools pull real order, shipment and account information mid-conversation, so “where is my order” is answered with an actual tracking status instead of a promise to check.
Assignment, internal notes, SLA tracking and per-agent response-time reporting, with agent logins that see only their assigned conversations.