WhatsApp automation built for e-commerce

Recover 15-25% of abandoned carts, answer product FAQs in seconds, and confirm orders inside the same WhatsApp thread.

Why WhatsApp works for e-commerce

Repli plugs your WhatsApp account into a Meta-approved automation stack tailored for e-commerce. Booking, follow-ups, FAQs, and lead capture — all inside the app your customers already open every day. Instead of a shared inbox that nobody checks after 7pm, every enquiry from a e-commerce customer gets an answer in seconds, at any hour, in your own wording.

What e-commerce typically automate first

• Enquiry triage — the five questions you answer every day (price, availability, location, timing, process) answered instantly with your real information.
• Booking and lead capture — a short sequential form inside the chat that collects name, phone, service and preferred time, then stores it as an exportable lead.
• Follow-ups — an automatic nudge when a conversation goes quiet, which stops the moment the customer replies.
• Reactivation — re-engaging past customers who already messaged you, without buying a single new ad.

How to set it up

1. Create a free Repli account — 15 credits to start and 5 more every day, no card needed.
2. Connect your WhatsApp Business number with the official login.
3. Write the keywords and replies that match how your e-commerce customers actually ask.
4. Test in the console, go live, and read conversions in analytics.

Compliance and cost

Everything runs on the official WhatsApp Business Platform, with approved templates for anything sent outside the 24-hour window — no unofficial clients, no scraping and nothing that puts your account at risk. E-commerce can start on the free plan and upgrade when volume grows: Pro at ₹499/month, Pro+ at ₹999/month for AI replies, and Pro Business from ₹2,999/month for teams with multiple agents.

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