Repli's WhatsApp AI chatbot understands intent, answers in your voice, and closes 60-80% of conversations without a human — all on the official WhatsApp Business Platform.
Email has 20-25% open rates. Web chat only fires when someone visits. WhatsApp combines SMS reach, email richness, and the intimacy of private conversation — and it is the app your customers already open dozens of times a day.
WhatsApp chatbot · Instagram chatbot
The chatbot answers from your catalogue, policies and FAQs. Anything outside that material is handed to a person rather than guessed at, which is what keeps customers trusting the replies.
Order lookup, shipment tracking, appointment availability, stock checks and payment links — each one a webhook to your own system, testable in the console before it goes live.
A plain-English system prompt sets tone, language, what it must never promise, and when to escalate. An AI assistant can help write it if you would rather describe the business than draft a prompt.