Repli auto-replies to every WhatsApp message the moment it lands. Keyword triggers, AI conversations, and after-hours handling — all on the official Business Platform.
A well-tuned WhatsApp auto-reply acknowledges the customer in under two seconds and deflects the easy questions to instant answers — pushing CSAT from mid-70s to mid-90s in about a month.
WhatsApp AI chatbot · WhatsApp support
Set keyword rules for the questions you answer constantly — price, location, hours, catalogue, order status — and let the AI cover the rest. Customers get an answer in seconds instead of the next morning.
Replies to an active conversation are free-form. Anything after 24 hours of silence needs an approved template, and Repli picks the right one automatically instead of failing the send.
When a reply needs a human, the conversation is assigned in the shared inbox with the transcript attached, and response-time reporting shows whether your team is keeping up.
Auto-replies can answer in the language the customer wrote in, including Hindi, Hinglish, Arabic, Spanish and Portuguese, using the same knowledge base behind the scenes.